Outsourcing IT Managed Services: Why and When Companies Do it
Outsourcing means to hire service or talent from external sources or companies. Now, many are wondering as to why and when companies turn to outsourcing instead of getting that service from the inside. The obvious reply is that the company is short of that talent, manpower or resources. Or another case is that it is considerably cheaper to outsource than getting someone from inside the company just to a particular task. With outsourcing, the company realizes big savings on human resources.
In this day and age, outsourcing has become popular among companies. Many of the company’s departments can be outsourced but that decision is still dependent on the company size and the specific needs of the operation. Meanwhile, departments like accounting can outsource the task of bookkeeping, for example. Another department is the tech department where IT managed services can be of use. Not all companies can afford to have in-house IT service crew. Yet it cannot be denied that companies do need people to take care of IT. Therefore, IT managed service proves to be beneficial.
It should be noted that one should, at all times, care for outsourced workforce in the same way the company would for its own employees. After all, the idea is not solely to find the best freelancer, but to keep him or her as well for as long as the company needs. Before outsourcing a task, one should also keep in mind that cheap labor does not guarantee quality results. Similarly, paying for high labor defeats the purpose of outsourcing. Therefore one should first research on what the average cost would be before hiring IT managed services. In this regard, it would not hurt to know how much the competing company pays for the similar function. Before saying yes to anybody, discuss first certain expectation and see if both of you can agree with certain important things. It is a must for both companies to understand what is expected, what needs to be done and how it should be done. On the other hand, when you already have IT managed services working for you and you are not satisfied with their work, let them go and find another one. The important thing is getting the best value for your money given that one is trying to save by outsourcing.
You may either be outsourcing IT services for a long time already, or you may be a first timer in this practice but it does not matter because either way you should be doing thorough research. Do not employ the first one that comes your way just yet. Gather as many information as you can. Compare at least two providers before saying yes to one. Getting the full advantage of a hired IT Managed Services is an indicator that the company is working with the right contractor.